What should the food service team do when a customer has a food allergy to dairy?

In the context of addressing a food allergy to dairy, effective communication is crucial. The food service team must ensure they engage with the customer to understand their specific allergy and the severity of their reaction. This means asking clarifying questions about their dietary needs and explaining how dishes are prepared.

By communicating effectively, the team can also educate the customer about potential cross-contamination risks, provide accurate descriptions of menu items, and discuss any modifications that can be made to accommodate their allergy. This proactive approach not only ensures the safety of the customer but also demonstrates the establishment's commitment to food safety and customer service.

While providing alternative ingredients is also an important aspect of allergy management, it is effective communication that establishes trust and allows the food service team to fully support the customer's needs.